Refund Policy

This Diaz SMS instance is self-hosted and does not sell subscriptions through the dashboard. There is nothing to refund for normal use — the service runs on infrastructure owned by Diaz Agents.

If you were charged

If a payment was taken for Diaz SMS and you believe it was made in error, contact support@diazagents.com within 30 daysof the charge with the date, amount, and the email on the account.

We will refund in full where:

• The charge was duplicated or clearly unintended.
• The service was unavailable for a sustained period through our fault.
• The charge was made fraudulently.

What is not refundable

• Carrier charges, SMS fees, or data costs billed by your mobile operator.
• Periods where delivery failed because of carrier filtering or a handset that was offline.
• Accounts suspended for abuse or for violating the Terms of Service.

How refunds are issued

Approved refunds are returned to the original payment method, typically within 5–10 business days depending on your bank.

Chargebacks

Please contact us before filing a chargeback — most issues are resolved faster that way. Accounts with an open chargeback may be suspended while it is investigated.